Unacceptable service by Telkom

Our Telkom wifi contract expired February 2021. We received several calls from Telkom asking if we would like s new contract, on which we rep**** clearly that we do NOT want to renew our contract and that it have to be cancelled. However, they still charged us untill April when we drove from Randfontein wherevwe lived, to Key west Mall in Krugersdorp to visit the Telkom outlet ourselves. We explained the whole issue to the lady who assist us, on which she told us that she cancell it immediately while we are sitting there in front of her, although she cannot give us any proof, because they were offline, but that it takes 2 months if which we still have to pay, and if after two months they still deduct premiums, we can reverrse the debit order, which we did, because they still keep on charching us on a contract that expired 4 months ago. Meanwhile we still receiving calls from Telkom asking if we would like to renew our contract, on which we repeat the whole story again, every time. This morning a lady from Telkom, Phimzile phoned us telling us that we will be handed over for arrears on our Telkom contract. This is the most pathetic service I have ever experienced. I don't know if they don't understand English properly or if they only try to **** people by trying to get extra money out of people because of losing contract from their "so to say" customers. How can you still keep on deducting money from a cancelled expired contract and then want to hand the person over???? How many times do I have to explain to different people in different ways, before they understand and act accordingly to what have to be done????? No wonder so many people are not interested in Telkom contracts anymore. How can a company allow their employees to make mistakes like this on behalf of a Company's reputation, and lose thousands of customers????