1 reviews | Active since May 2015
Unacceptable service at Telkom Kolonnade
I went and took out a contract for the Samsung S6 Edge. I waited a week for my phone to arrive, which was okay for me. I received my phone on Wednesday, 06/05/2015 and by Friday, 08/05/2015 I noticed that my device is faulty. It's battery life isn't lasting for more than 3 Hours and there's no apps running in the background. I went to return my device on Sunday, 10/05/2015. Instead of replacing my phone according to the 7 day out-of-box warranty, they want to send it in for repairs leaving me without a phone for a month and a half (which I still have to pay R650.00 p/m for.) This is unacceptable !! The phone should have been fine when I received it ! I'm a sales consultant and my phone is my income, a month and a half without a phone will leave me out on the street !! I'm sure the consumer act protects a consumer against this kind of stuff.
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further. Your social media reference number is SM110184.
We apologise for any inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further. Your social media reference number is SM110184.
We apologise for any inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
