Unacceptable Service and Poor communication from Service Agents.

I have found the communication and service drom telkom unacceptable. I have been trying to get an awnser on a new cellphone contract for almost two weeks, just to hear that they do not have stock of the device. I was approved on 11/06/2018, order was placed for the device by telkom and a full month service fee (which I was not aware of they were going to do - not communicated) on 14/06/2018. I was told by several agents that the process takes 5-7, 7-10 and 7-14 business day to complete? I am not sure what the actual lead time is!? I would have never selected Telkom if I was aware of the terrible service even before I actually receive my device. Paying for nothing at this moment. I am leaving to travel abroad and now my device or contract will not be available to me, the paying customer, in time. What is next? Will my device eventually be delivered and then be damaged?