Unacceptable Service and Misleading information

I logged an online request to convert 2 data contracts to prepaid. I called before end on November to confirm and was assured all was in order. On 2 December, both numbers were inactive. I called 081180 that day and waited more than 15 minutes without a response. On Monday morning I called again and was assisted. I was told that the numbers will be activated after 3 hours. Four hours later, I called again and was told that the numbers are still closed. A Case has to be logged to activate the numbers will take up to 72 hours. On asking for a manager so the process could be expedited, I was told that all team leaders were in a meeting. The call was cut off. I called again and a third person logged the case and SMSd MD the case number. My numbers are inactive since Saturday...why does Telkom call centre agents MISLEAD clients? How can a simple conversion from contract to prepaid be so difficult? I'm frustrated and disappointed at the lack of continuous service.