Unacceptable Service and handling of a fault

<p>I have logged a fault with Telkom over 35 days ago. Every week when calling i am given the same answer. A technician has been assigned and it will be dealt with soon. Today i call in for the 5th time to ask for an update and i am given the same answer. Today a Lungila Zamile was my custormer support person who would allow me to speek to a supervisor. I asked some sort of contact number i can call for a real time update on the problem and this is not available as well. What is the point of escalating a fault if nothing is going to be done about it. Totally discusting.</p>