Unacceptable Service and Delayed Delivery of Cellphone Contract!

I am writing to express my extreme frustration with the service I have been receiving from Telkom regarding a cellphone contract I ordered at the beginning of March 2025. Despite the approval of my order, I have not received any communication about the status of my delivery, the reason for the delay, or when I can expect my device to be delivered.

Issue Overview: I placed an order for a cellphone contract at the beginning of March 2025, and everything was approved. Since then, there has been no communication from Telkom regarding the status of my order or expected delivery date.

Details of the Poor Service: I have called multiple times to follow up on the status of my order, only to be told that the voucher that comes with the device is out of stock, and as a result, the device cannot be dispatched without it.

Despite this information, there has been no proactive communication from Telkom to update me on the delay or provide a solution. Every time I have to follow up on my own, which is extremely frustrating and time-consuming. No one has reached out to inform me of the issue or provide any meaningful updates. This lack of communication and transparency is unacceptable, and I am deeply disappointed by the poor level of customer service. As a paying customer, I expect timely updates and for my order to be fulfilled without unnecessary delays.

I would appreciate immediate action to resolve this issue. I am requesting a clear explanation of the situation, including when I can expect my device to be delivered, and what steps Telkom is taking to ensure that such delays and lack of communication do not happen again in the future.

I hope this complaint will encourage Telkom to address my concerns promptly and take the necessary steps to improve its customer service.

Thank you for your attention to this matter. I look forward to your immediate response.

Sincerely, Matlhod Kgosiemang ***