1 reviews | Active since Mar 2016
Unacceptable service and attitude
I am an extremely upset client of Telkom,despite having an existing contract,landline and cell phone contract.<br> <br> I phoned the 10213 number to apply for the March madness deal (5gb for 99 a month) and was told an agent was going to call me back, knowing how corporates get i phoned back 3 TIMES and STILL wasn't able to complete my application.<br> <br> I then decided to go in store at Telkom the Glen where i waited 40 minutes in the queue with the following documents : proof of residence,copy of ID and bank statement and the staff INSISTED that i return with my pay slip and i was assured that the deal was valid for the whole of March.<br> <br> I got my payslip on Thursday the 24th of March and when i tried to apply today i was told that the deal has ended.i refuse for my time,patience,and being pushed from pillar to post to be unnoticed.<br> <br> I EXPECT a quick RESPONSE from Telkom to as why it is SO difficult to complete an application to get a deal where my brother and sister app**** AFTER me and they have completed theirs via the sales call centre with the least amount of effort!?
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217116.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217116.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
