UNACCEPTABLE SERVICE

Telkom's technician who responded on my complaint regarding no mobile internet reception, told me that my reception will only improve, once another tower has been erected. This was during the last week of September 2022. He also said that, due to the fact that Telkom has broken the contract with me, by not being able to provide me the service I am paying for, I am entitled to have the contract cancelled, without any penalties. I requested this cancellation on 27 September and said that it should be done "immediately". Ever since then, the contract has still not been cancelled and the service is still "live", even though the contract expired on 8 December 2022.. I have unlinked my tablet (the sim card is in it) from the internet and have not been using it for at least 3 months. Needless to say, I told the last agent I spoke to, that I want to be refunded for at least 2 months' subscription.

What am I still to do, to get them to listen to me, cancel my contract and give me my refund?