Unacceptable Service

Our business telephone lines was suspended due to late payment, that I can inderstand, we made a payment yesterday at 10:15 at Pick and Pay Kollenade Retail Park after which we took the payment details to the telkom branch, the lady said it takes 48 hours to reconnect, I find this redicilous as they have our proof of payment, it has now been 24 hours and we are still not connected and loosing business as we speak, surely business lines should be treated as priority.