UNACCEPTABLE SERVICE

We registered a fault on the 13 August 2015. Since then we have called on 19/25/28/31 August, 1/3/4/September spoken to various agents - managers to scared to speak to customers. Technician supposed to come out on the 25 August but then did not go. <br> <br> Then due date was the 2 September - technician did come out. Today they advised technician logged to go out on the 15 SEPTEMBER. that is more than a month .<br> <br> You escalate the problem and you don't get a response except an automated response since the 25 August. Sent to the complaints department via e-mail as they don't have phones - no response.<br> <br> I can say that I will get a generic response to this e-mail as well.