Unacceptable Service

Our internet line has not been working since September 2014 last year. Various calls were made to Telkom and eventually a technician was sent to our home ..when he heard that we had a problem with the internet he immediately left and promised to send another technician who knew about computers. We were granted 2 months rebate , however the payments have continued and the service has not been connected as yet. This type of service to a customer is really unacceptable. On Friday I called and spoke to a consultant (Simelane)who promised to sms me a reference number. it has now gone 2.5 days and still no number or response. from her. If we had not paid Telkom on time our services would have been immediately suspended but they have no sympathy for customers.