Unacceptable service

My business line was reported out of order on 28/07/2015 - Reference number 357CRZ280715.<br> To this day not a single technician has ever responded to the call. I have since got an escalation reference 723660 and still nothing.<br> Business is hard enough these days and without a business line for going on 3 weeks now, I could soon have to shut my doors.<br> This is totally unacceptable and disgusting service!! <br> Who has time to sit on the phone for at least half an hour each day waiting for 10217 to even bother answering the phone, let alone dish out false promises !!!