Unacceptable Service

I placed an order on the 7th of April via your call centre. I was told that the order would take 21 days to complete and that i would get an sms confirming three days before the installation was supposed to take place. Went to a Telkom store today to find out that my order is actually pending and was placed in that status on the 10th, meaning that there was no confirmed date as to when this installation will occur! When asked when this would be completed, i was given an answer of, it could take a month, six months, or even a year as there was an exchange upgrade! Ridiculous. Why was I not told this when I called through twice during the course of the past two weeks to first, find out about the status of my order, and then, to try and change my password???? I was expecting my line to be installed as I use this heavily for work purposes. I told your consultant at the store that I would consider cancelling. His response: I think that would be best. Really??? Please resolve this issue immediately. I find it more infuriating that no one bothered to contact me to tell me anything! Please treat this as a matter of urgency!!!