Unacceptable Service

<p>About 2 months ago i received a call from Sell Direct to offer me a new mobile data router and 2 gigs of data which was sent to me and all good and was added to my Telkom bill, then more recently in the last 2 weeks i received yet another call from Sell Direct to advise that 2 of my mobile numbers where due for renewal and they asked if i would like to upgrade which i did and received my 2 new iphone 7"s. I then enquired with the consultant about my other 3 numbers due for upgrade on the same profile to do the upgrades as they were also due to which he advised that he would call me back. After 2 weeks of trying to contact them i gave up and decided to go into the Telkom store in the Pavillion in KZN and was then advised that the upgrades had been referred to credit vetting however as my other numbers had been renewed there would be not problem. Today I received the following sms on both my numbers that were being renewed "Dear Customer, thank-you for upgrading your Telkom contract. Please note that your spend limit has defaulted to R500.00. Should you wish to adjust this please ust the Portal or the Telkom App or dial +180#. Telkom". As i did not want to waste my time going into the store only to be told that my contracts had not been upgraded i called the call centre on 180 from my cell phone and was advised by the consultant that as i had received these messages i could go and collect my phones with no issues. I then duely went to the Pavillion store only to be told by the consultant that this was a system error and there was nothing they could do as my contracts where not going to be renewed. I then kicked up a storm and demanded to speak to the manager to which i was told he does not see customers and they could not give me a number to call either. I then asked for my contract to be cancelled to which i was told that it would take 30 days and more forms would have to be filled in. Once i had stormed out of the store i then called the call centre again only to now be told by the supervisor that the case of my contracts had been closed however there were orders pending but could not give me any further information and she would transfer me to the upgrade department so they could give me more information, i was on hold for a further 45 mins after which i put the phone done as i was tired of waiting. Does Telkom not give a dam about their clients and about the negative comments they are receiving on Facebook and other social media???? All i want is my number ********** 526 and ********** 430 and my one data number to be renewed like they renewed by number ********** 44 and ********** 693 on the same profile and not made to feel like a crimial when going into the store and if they not prepared to renew let me easily without waiting 30 days to port my numbers to cell c which are waiting to take the business. Please all i want is to renew my contracts.....</p>