unacceptable service

<p>1. february last year i took out a telkom contract. my first time with Telkom. A few months later we get an sms saying the account is suspended due to non payment. I say but this can't be you are supose to debit. long story short i go deposit and the account was paid and the line opened.</p> <p>2. few months later the same thing happens and now i am frustrated. guy over the phone tells me there must be something wrong on my side maybe insufficient funds. i said can't be because your debit goes off the very day my salary gets paid. but i will check.</p> <p>3. I go into the Bellville branch with my bank statement the guy at the counter checks and sees that my account number was entered incorrectly. he ammends the bank detail. bare in mind that i never even up until now receive monthly statements from telkom.</p> <p>4. i get a call 24 feb 2017 saying i owe some ten thousand rand to telkom and my account was cancelled. shock of my life since nobody contacted me for a whole year regarding payment neither send a statment but they could find me to tell me my account is closed and i owe this money. this person from MBDCS tells me to contact telkom customer service to find out what went wrong. I did and spoke to a guy named Khosi who said he will call me back the very next day after i get my bank statement. he never did.</p> <p>5. monday i get to work and spoke to a guy and had to tell this long story all over. by the end of the call he tells me that i will get a new number because the old one is already being used and someone will contact me it will take 72 working hours and gave me this ref ********** 2. fine ok at least i am getting somewhere, I thought wrong.</p> <p>6. nobody contacted me and i call customer service again. just to be told after 30 mins that there is nothing they can do the contract was cancelled and the number is already in use. I must pay this account and open a new contract. now i ask you after all this why would i open a new contract?</p> <p> </p> <p>is this the best service telkom is giving?</p> <p>I am being punished because their people did not do their work.</p> <p>and to top it all my credit profile is being affected nobody elses.</p> <p> </p> <p>this is pathethic and i need someone to get back to be as soon as possible.</p>