Unacceptable Service

<p>Despite following the requirements set out by Telkom to the letter I am constantly told to wait or that I can't be helped.</p> <p>I am trying to cancel my contract due to leaving the country to teach. I submitted my cancellation form to the required email on the 30th of December. I was never contacted by the cancellations department so I then contacted the general info section on the 3rd of January. I received a reply that everything was confirmed and that I would be contacted within 21 working days.</p> <p>Having my reservations I tried to find out how the cancellation process was progressing but was told both in store and on the phone helpline to wait the 21 working days.</p> <p>After waiting longer than the 21 working days and still not being contacted I phoned through again and was told there is no record of my cancellation. I was given a case number and told to wait to be contacted.</p> <p>I then contacted the facebook page and was told my query had been forwarded but I have still not heard anything and I am just being asked to wait. </p> <p>I have less than 2 weeks to get this sorted and all Telkom service can say is please wait and apologise for the delay which is completely unacceptable at this point! </p>