1 reviews | Active since Jan 2017

31 Jan 2017, 08:40

Unacceptable service

<p>We signed up for a phone contract on the 8th of Jan @ hemingsway branch. They didn't have stock of the phone and told us it will be there in a few days. Wait 3 week only to get told yesterday the contract we signed can no longer be given at original price. Don't see how they can do that if we signed already on original deal. Then we complained they tell us fine they will cancel everything. So said no you can just do that. So the women (liz) said she can and she will. I want this matter brought to you management ASAP and I want them to contact me. This is not on and I will not stand for it. The phone call was recorded and I want something done about this. I want the contract I signed for</p>

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Replies (1)
Telkom
Telkom's reply01 Feb 2017, 08:10
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the Store Manager for further assistance.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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