Unacceptable service!

<p>Original review from 5th Jan:</p> <p>On the 17th December I made a manual payment to Telkom mobile for the amount of R2372. On the 20th December Telkom debited my bank account for R2000. I immediately phoned and requested they reverse that transaction before the 27th December so that other debit orders can go off. I was assured that this will be attended to. There have been a number of phone calls to them up to and beyond that date because nobody had gotten back to me regarding the solution to this problem. Today, 5th January, I received my Telkom invoice stating I've been credited R2000. Again I phone and tell them that was not the agreement only to be informed that it'll take 5 working days to refund me that money. In the meanwhile my other debit orders have bounced including my Directaxis loan which entitled me to their competition for a new Ford EcoSport. I've now been disqualified from that competition due to late payment. This is not the 1St issue I've had with Telkom in my almost 4yrs with them but this has definitely been the most inconvenient. Their problem resolve, communication and understanding is way below satisfaction.</p> <p>Within moments Telkom commented on the review saying that a case will be opened and attended to...</p> <p>Today Telkom phoned to inform me they can refund me R600 because the rest had already been invoiced for December. An invoice that was only due to be debited the end of January! So explain to me what the purpose was of all those phone calls among them for full refund was for? And how can they inform me that it will be attended to yet they still go ahead and allocate rise funds as they saw fit? This whole business has cost me the chance of a R280000 car and put me into further debt! And all they offer is "apologies for inconvenience". I moved from vodacom to Telkom due to poor service but this is by far the worst service I've ever received from any telecommunications company. </p>