UNACCEPTABLE SERVICE

Good day,

I have place an order for a Telkom ADSL line on the 3rd of July. I received an SMS from Telkom on the 11th of July to say that they have received my application and is busy processing it.

I phoned on 25/07/2019 at 13:30 and a lady told me that I would be receiving an SMS from the technician in the next week for installation (by the 1st of August the latest) and that there is no deposit to be paid all seems to be in order, she gave me the reference number 216017.

Today is the 1st of August, I have phoned twice to follow up on the order. The call center consultants are telling me that order HAS BEEN CANCELLED!!!!! I have been waiting for 4 weeks.

Telkom cancelled the order without my knowledge and without my consent. The consultant on the 31st of July advised me to place a new order that will take another 7 to 21 days which is utterly and completely UNACCEPTABLE!!!!!!!!!

I want answers and my line installed up and running by 7 August!!!!!!!

Regards, Magda Pretorius