Unacceptable Service

<p>The first week of Nov'16 I called Telkom to cancell my Telkom Mobile contract. I was told to visit a Telkom store which I did. They opened a case for the request to be processed on 9 Nov & I have told that I would be contacted within 2 days. I was not. I called the call centre again and was told that it has not been assigned to an agent yet but that it takes 72 working hours. I waited. I called again numerous times. Eventually the call centre told me that I need to complete a cancellation form & mail it with my id to ********** which I did. I did not get confirmation of any kind that the mail was received. I called again, this time I was told that it takes 21 working days. I am extremely frustrated! It is clear that the agents in the call centre do not know the procedures as not one of them gave me the same information. No-one is coming back to me. I have been calling numerous times a week for 3 weeks with no assistance. I most definitely will not recommend Telkom Mobile to anyone. I have had this contract for approximately a year and have still not received a statement of any kind. The service is extremely poor and unacceptable!!</p>