Unacceptable service

On the 21st of December 2017 I went to a telkom store at Cornubia mall attempting to take up a cellphone contract, I was assisted by a lady called Slie who told me that there was incorrect information about me on their system and in order for them to rectify this error she will open up a case for me which was case number ********** 0 and she promised a turnaround time of 3 to 5 days. She never contacted me back informing me of what was happening with the case I went back to the store on the 2nd of January 2018 only to find out that the case was still not concluded but instead a new case was opened which was case number ********** 9.

I then waited again still no response from Slie, I then went back to the Cornubia mall telkom on the 9th of January to check what was happening, she was off that day and I was assisted by a gentleman by the name of Andani, he took my documents again, this time I even brought an affidavit clarifying of my work details in order for them to rectify what ever incorrect information they had. Andani assisted me resulting in me receiving my phone that day. When I took up that contract the agreement was that I will pay R179 per month and receive 1 gig of data, 100 minutes, 50 SMS's per month and in addition to that I will receive 10 gigs for the first 3 months. I was happy with that and my payment will be on the 25th of every month starting from Feb.

With excitement I went home surfing the net as you would imagine having so much of data. I was then shocked to receive an SMS notifying me that my data is almost out. I read the SMS nd rememberd that it was the 1 gig that was finished and I still have 10 more gigs for the month as per the contact, to my surprise I did not have any more data. On the 15th of Januaryi then phoned telkom enquiring about this, I was informed that I only received the 1 gig and the 10 gigs that were promised were not loaded. Then they opened another case for me case number ********** 2. This meant that I have used my 1 gig and also used money on my spend limit which is R500. This now means that I will have to pay my normal amount of R179,pro rata amount which understood but now I learned that I had to pay R500 more for the data that I used where as I would have not used had the 10 gigs been loaded. I waited for them to reply from the 15th up until on Friday the 26th I phoned still it was not resolved. Finely on the 29th of January I received data 30 gig which will expire on the 28 of April according to the message I received. When I phoned to enquire about the spend limit I was told I will have to pay for it, this is unacceptable to me because it is not my fault that someone did not do their job in loading the data on my account which resulted in me using data on my spend limit unknowingly. This is my first month with telkom, I am still getting used to their terms and conditions however I know this is unacceptable. I used the Internet not knowing that the data was not loaded as agreed upon taking the contract and not knowing that this was affecting on my spend limit. Who is supposed to check and upload the data and all the things that are stipulated in the contract? Then the Last case number is ********** 0 which I received on the 29th. I asked to complain about this when I phoned the telkom customer care I was given an email address ********** and I sent an email on the 29th of January but no one has gotten back to me.

I have been with telkom for less that one month but I already have 4 case numbers and have been running around from one case number to the next.

Please assist ********** 443