Unacceptable service

Phone lines and internet has been down since last week Friday 12/01/2018 A call was logged on the day and constant daily follow ups made with no progress. a technician was only assigned on Tuesday to discover that the telephone lines were once again ******...something that I could have advised on Friday already. till today, no feedback is given without me having to call for updates and also no resolution time has been given. whether the service issue lies with Telkom or their contractor- Open serve, the problem is not being fixed and is frustrating especially for people who are paying R800+ a month but are unable do make use of the service!!!