Unacceptable service

I opened a Telkom account a few years ago after I started working at my current employer. 2 months ago I went into the Telkom branch at KC to convert a prepaid number of mine to LTE as my current employer has agreed to pay for my internet data, providing the invoice is on my name. I then also purchased a prepaid LTE bundle at the branch after they did the conversion. I then noticed that the Telkom invoice did not reflect my details but rather my employers details. This clearly means that it was initially captured incorrectly. I queried this with the staff at the branch and was told that there is nothing they can do to change it as it is a prepaid card. I decided to try my luck by submitting this invoice at work for reimbur*****t but it was declined due to it not reflecting my details. A few weeks later I went back to the same Telkom branch to ask them to issue me with a new Telkom prepaid number so that I can have the correct details reflect on the invoice. This was done and I left. Today I went back to the same branch to purchase LTE data on the new number. Guess what, the invoice still reflects the old, incorrect, details. Once again I am not able to submit my invoice to my employer for reimbur*****t. I am now told that I need to contact the call centre and ask them if they can I change my profile details. We all know how long I will have to wait for an answer from a Telkom call centre agent and then I am not even certain whether they will be able to assist me. My losses are due to *********** Telkom staff who clearly have no clue about the services offered by Telkom. This is ridiculous and totally unacceptable.