1 reviews | Active since Sept 2016

05 Sept 2016, 14:11

Unacceptable service

<p>Internet been giving problems for about a month and now it's totally non functional. Reported fault on 1 September and told 48-72 hours. Well, I've called every day and been given contrasting feedback by the call centre agents. One told me he can't tell me when the fault will be addressed as "he's in PE and I'm in Gauteng"!</p> <p>This morning I was apparently no 112 in the queue. No line manager to talk to at the call centre. Disgusting customer service!</p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply05 Sept 2016, 14:32
Official

Thank you for making contact with us


This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.


We really do apologize for any inconvenience caused to you.

Your reference number is:AI **********

Regards

Telkom Social Media Team

Launa Molapo