Unacceptable Service

We have had 4 Meg line for past 2 years now. However over the last two years we have never had any speed over 2 megs per second. However over the past three months we have had an average of 500 kbps. Hardly even a 1 meg line. We have had a technician look at it and he has does nothing but ***** up the telephones in our house. We've called 10210 on numerous occasions only to be told they will \monitor\" our line. However we have not received any sort of feedback about out complaint nor has it been fixed. I find it unacceptable to be paying *** amount of money for absolute ********. If telkom does not sort this out soon we will be contacting various media houses and launch a law suit against them. Line Number: ***"