UNACCEPTABLE SERVICE

We have been without our business ADSL line since Monday. The fault was reported and when you call for feedback or an update, the response we get is that they are waiting for a technician to be appointed and that it takes 3-6 working days for a fault to be attended to. How are we supposed to function without a proper working ADSL line. The last time it took Telkom 3 weeks to send out a technician, how long do we have to wait this time and what happens to our business in the meantime??? Totally unacceptable!!!!