Unacceptable service

Item: Telkom
Rating: 2
Author: Frank H

Fault with telkom line evident from 2015/11/08 at approximately 09:30. Reported the fault on 2015/11/09. Since then have followed up on the call daily with no feedback from Telkom except that call has been escalated. Contacted call centre again today and was told that technicians have high workload and expected resolution date is 2015/11/23. I find this unacceptable for a simple line fault.

Helpful (0)

Replies (1)

Telkom's replyOfficial

13 Nov 2015, 12:20

Hello fhorsten,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM167383

Regards
Luleka
Telkom Social Media Team

Telkom's reply13 Nov 2015, 12:20

Official