Unacceptable service

Good day,<br> <br> I went to the Telkom mobile branch in Clear Water mall on 04.10.2015 to purchase a Samsung Galaxy S6 and a laptop. I was informed that their systems were offline and they were unable to process my request. I went back to the store on 11.10.2015, to be told that there was no stock. I requested that they phone Key West branch to check for stock. They informed me that the phone is a back office phone and it is unattended. I then went to the Key West branch and after 2 hours managed to complete the relevant applications. Then there was a problem and I was told that the application need to be approved by Credit and they will contact me once the goods are ready for collection. I attempted to phone Key West store to no avail and sent my wife to enquire again. Key West store informed her that there was a problem with the application that was sent and they need to sort the problem. Today is 3 weeks later and I have still not received feedback.<br> <br> I am an existing Telkom mobile client and my account is in good order. The lack of service from Telkom is unacceptable!!!!!<br> <br> I expect someone to contact me today to finalise the application and to deliver the goods.