Unacceptable serivice - Mobile department

I have been trying to accuire the August big deal from the Telkom mobile department for four weeks now, Nkosinathi Mhlongo (manager) has told me appon applying that he had to forward my application to higher management for approval and to complete the process, after SEVEN calls to the call center for updates I have received the same feedback over and over, which is that there is NO additional application on my account!!! At this point the department has processed my application three times! I have called through again today and the reference number provided to me has no record yet again! Apparently the system keeps cancelling my application.

I have emailed Nkosinathi Mhlongo numerous times for feed back and because he is "so busy" he has forgotten about my application and keeps asking me to refresh his memory!!! This service is unacceptable from a manager!

I would like a call from Thanduxolo Mdakne (higher management) to resolve this issue and to help get something done on my application.