UNACCEPTABLE RESPONSE TIME

My Telkom line has not been working since the weekend - a call was logged (as well as an online fault logged) on 19 October 2015 and yet nothing has been done. I have made numerous calls since then and keep being told that a technician is working on it - this morning I called and was told by the lady on the line that my fault was only logged yesterday DESPITE me having an email as proof from Telkom with the fault number: 635CNZ191015 - if I try and track my fault it says: Following message sent to ***474: Dear Customer, Fault 635CNZ191015 has been created for Service ID ***803 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS - SURELY THIS IS NOT ACCEPTABLE AFTER 3 WORKING DAYS - there should be more progress than that. I pay my account every month yet I have now lost thousands as clients cannot reach me!