Unacceptable response from Telkom

Around the 15th of February my husbands phone was cut off. He phoned Telkom call center and to find out whats going on. They said they could not assist him - he is not the main account holder I am. I phoned Telkom and they told me that my debit order on the 1st of February didnt went off. <br> I had a look at my bank statements which indeed reflect that the deduction was made from my account and that no back payments came back. Late last week another R1500 was deducted from my account with no explanation from TELKOM. The cellphone still not working.<br> I phoned Telkom again... After holding on the line for almost 35 min the lady answered. She didnt want to assist me and would only allow my husband to talk to her. (and i am the main account holder!) After 45 min to an hour on the phone NO RESULTS. I eventually got her to give me an email address to forward my bank statements through. NO FEEDBACK FROM HER<br> I phoned again. The lady who answered told me that they are not able to assist me my account has been handed over to the DEBT collectors. Imagine my surprise!!! THIS IS TOTALLY UNACCEPTABLE. <br> NOBODY CAN ASSIST ME. I NEED FEEDBACK ASAP FROM SOMEONE WHO IS CAPIBLE OF WORKING IN A CALL CENTRE