Unacceptable poor service

I would like to share a poor service i am getting from Telkom as i app**** for a home fiber internet, my order was placed on the 05 may 2020 where i was promised by a sales consultant that its going to take about 7days working days maximum to have the services, after 8days i received no communication whatsoever from Telkom i then sent an email requesting time of delivery only then they rep**** saying they will escalate the issue, then on the 21 may the guys from Vuma came to my house to install the device of which they said i should call Telkom to activate the service, i tried calling the Telkom call center which it took me about 30 minutes holding in order to speak to a consultant, i was then advised that sales department need to close my order for me to have internet access and that will take about 3 to 5 working days, its now been 9 working days and i still have no access to internet and i haven't received any communication from Telkom, today i tried calling the call center no one picks up the phone were i have been holding for more than 60 minutes using a prepaid cellphone, i then sent another one of several emails where somebody rep**** by saying i should provide my id number so they can escalate the matter to Vuma, its clear the person who was replying did not read my previous emails because they have all my information including my order reference number ***a. So its now been almost a month since i app**** for this service and i still haven't received it.