UNACCEPTABLE LACK OF SERVICE AND RESPONSE

I wrote to Telkom on 30th September to an email address [Email Removed] that I found on the web myself after their accounts department gave me the incorrect one [Email Removed] and after calling them and explaining that the emails were coming back, they didn't care. Said I must keep trying! I received an automated response from them on the 30th September. I am cancelling four lines and ADSL so I want to know that all the paperwork is in order. They have not responded to my email. I tried calling but you can't call the cancellation department, only get through to accounts who tell you that it takes 4-6 weeks to get a response!! So if I wait until then and then they tell me that they are not happy with my paperwork I have to what start the wait over???? Why can't you just send me an email and say that you have received my paperwork and all is in order and that the cancellation will be processed. Come on Telkom this is UNACCEPTABLE!!!!!