Unacceptable Lack of Response From Store

After calling the Telkom Helpline to establish whether I was eligible for a LTE data package migration it was confirmed that this would be in order but I would have to visit a Telkom Direct Store.<br> After a long wait in the queue I was eventually given a new application to fill in - couldn't understand this as Telkom has all my details from my existing LTE Account. After filling in all these forms I was told that the \Migration Button"on the computer was \""Greyed Out\"" so nothing could be done but she would email me by 9am on Monday morning to give me feedback. at 12am I tried calling the store to get some feedback and could only reach an answering machine - 3 more attempts were made and 3 more messages left. No reply!! I then again called the helpline and explained what had happened and was again told to visit the store and escalate the request as this cannot be done over the phone (everything else can be done over the phone except this!!) On Tuesday I received an SMS noting I had visited the store and requested my feedback which I gave. I was then asked if Telkom could contact me to which I rep**** yes - still no contact. The store answering machine is now full and not taking messag"""