Unacceptable experience with application of Telkom voice line

<p>My experience with Telkomk in applying for a voice line to be installed at my premises is nothing short of **********.<br /><br />On Tuesday 9 May I app**** online for a Telkom Voice Line. One wednesday the 10th I received a call to process an order, at which point I had to provide all of my detailos once again telephonically. On friday the 13th I enquired about my order and there was nothing in the system.<br /><br />I then placed a new order with the representative I was speaking to.<br /><br />I have at multiple times tried to get information as to the status of my order, only to be told it is being processed and will take 7-21 days to receive and sms with my date of installation.<br /><br />Today I queried this again with Zinhle Zwana, and have had literally the most unhelpful and plain apathetic level of customer service I have experienced in my entire life.<br /><br />I have attached a screenshot of the transcript of our conversation. I requested on multiple occasions that a represenatative from Telkom contact me, only to be ignored and have the issue skirted around.<br /><br />I use the live chat as then I can screenshot our conversations and provide proof of the unacceptable level of support one receives from Telkom.<br /><br />THis is unacceptable. It is unacceptable for orders to take this long to be processed. To be admonished by customer service representatives. To have direct requests ignored.<br /><br />If I had any choice otherwise, I would not be using Telkom, but due to your wonderful monopoly on this country's communication infrastructure, I am stuck with you. I suggest that you handle me better, or I will make more and more noise until I get some BASIC level of customer service.<br /><br />A very unhappy client,<br />Alan Phair</p>