Unacceptable Delays and Zero Communication on Lost Tablet Claim

I submitted an insurance claim for my lost tablet weeks ago, and the level of service from Worldwide Advisory Services / Telkom Device Insurance has been appalling.

They do not provide any feedback or updates on claim progress. Instead, they simply maintain complete silence for weeks at a time unless you take it upon yourself to chase them down. Every single week, I have to call in to follow up manually.

To make matters worse, every time I call, the agent informs me that "a note was left on the system" for an additional document or requirement. They never bother to contact me via email, SMS, or phone to inform me that something is missing. I submit whatever they ask for immediately, only for them to go completely silent again. Calling back the following week results in the exact same cycle and excuses.

Their WhatsApp communication channel is completely useless and provides no real assistance. I am still waiting for my claim to be processed while my monthly premiums continue to be collected. This level of communication and turnaround time is completely unacceptable.