Unacceptable Delay – Service Offline for Nearly a Month

Telkom's handling of this matter has been completely unacceptable. A client's service was suspended and should have been reactivated on the same day, yet 19 days later, the service is still offline.

We have followed all required procedures, submitted multiple requests, and escalated the issue repeatedly. Each time, the only response we've received is that it’s "being followed up." There has been no resolution, no transparency, and no urgency.

Meanwhile, we continue to be invoiced for service that has not been operational since before April 22nd. The client is paying for a service they are not receiving, and we are left to manage the fallout.

This level of service failure is unacceptable, especially with no clear communication or accountability from Telkom.

We need immediate action—not another vague update. The client’s service must be restored without further delay.