Unacceptable Customer Service
<p>Telkom has really made an enemy of me, I have done an upgrade last month (via 10213). According to the so-called "call center". My order was processed on the 25th of April. I however still haven't received my device. I've called 10213 and since last week have spent roughly 10 hours in call times. Every occasion when I get through to upgrades has proven less than fruitless. I still have no idea where my device is. All i get as an answer is that they are waiting for the Back Office. I'm not certain as to whether the people at the back office are in fact living. To top it all off. My bill now says that I have to pay a full device fee for April, when I haven't received the device yet. Looks like i will be checking the CPA to see if I can cancel this contract and deal with a network, where Dear valued customer isn't just a recording but proven by actions. All i can say is. Ridiculous.</p>
Dear Keagan
Thank you. I hope however that this isn't just an empty promise. Yesterday I spent an hour on the phone, only to be told that a manager will call me back. This however hasn't happened.
What is really frustrating is that noone is able to give me an answer as to where my device is.
Furthermore I feel that I am held ransom by the sales team, as I can't even go in-store to cancel and get a device through the store. Any help at all wil be highyly appreciated.
Dear Keagan
Thank you. I hope however that this isn't just an empty promise. Yesterday I spent an hour on the phone, only to be told that a manager will call me back. This however hasn't happened.
What is really frustrating is that noone is able to give me an answer as to where my device is.
Furthermore I feel that I am held ransom by the sales team, as I can't even go in-store to cancel and get a device through the store. Any help at all wil be highyly appreciated.