Unacceptable customer service

ADSL line has been down for 8 days and counting. This service is paid for monthly in advance and Telkom has done nothing to rectify the problem with our line. <br> <br> The fault was been reported online at with their call center on numerous occasions with no further action taken by Telkom to recitify the problem.<br> <br> Following up on the fault everyday has taken hours out of my day everyday and has cost a fortune in call charges with the average time spent on hold being 25 minutes to 2 hours and still nothing has been done to fix the ADSL line. <br> <br> The most frustrating service provider I have ever dealt with.<br> <br> Totally unacceptable. We are paying for nothing.<br> <br>