Unacceptable customer service

<p>I am really disappointed at Telkom, as a new customner I have no pleasure with you. I was interested in the July deal that came with a Huawei wifi router and 5.5G data per month. shortly after I received the router, I realised it was faulty, and I logged a call with you, with REF: ********** 1. I was informed that I would receive feedback in 72 working hours so that telkom can come and collect the faulty device and give me a new one. The contract was dne over the phone and not at the store. We are approaching a month and I am still waiting for telkom to get the faulty gadget and give me a new one. What do you call that???! is that customer service? Could you kindly investigate and revert ASAP, else I will cancel the contract and not pay any termination or penalties due to this!</p> <p> </p>