Unacceptable customer service!

Fault report reference no: ********** 04. Home landline has been completely dead for almost a week. The fault report online status has been in progress since 1 Feb. Besides the generic sms stating what is obvious.... it being in "progress". I do understand i am one of countless people reporting a fault......but please note Telkom you are rendering a service which I pay for and if your technicians qualified to do the job are not able to attend to the reports timeously and efficiently then perhaps restructuring is in order to allow Telkom to live up to their side of the agreement and actually render the service that customers pay for! Every month Im expected to pay for a service, but yet I am unable to make or receive calls, unable to use WiFi and unable to connect to the armed response because of the dead landline!!!! As if this isn't bad enough I am forced to spend extra money for calls and data at cellular rates!!!! Since Telkom is unable to provide the services I pay for , at least some form communication as to what the problem is or the procedure to follow ( eg technical issue that will be fixed remotely or whether a technician will need to be sent to assess my landline) or if at all possible an estimated time frame as to how long this issue will take to be resolveld would be appreciated.