UNACCEPTABLE CALL TIME

so I am we aware that there are tons of complaints regarding the Telkom call centers... and I'm adding another one... This is absolutely disgusting! Customer do not have a whole day to spend listening to the ****ty hold music Telkom has while waiting for someone to answer the Damn phone. I've been holding now 38 minutes as I type this and feel this regular 1 hour of waiting for someone to answer the phone must be sorted out! hire more people if you have to! All this for a simple request to have my line moved and I've been battling with this call center for over a week already!