1 reviews | Active since Feb 2011
UNACCEPTABLE CALL CENTRE
<p>SO, i purchased a product via the online store. The sales agent called me next day which was awesome. Afer doing the necessary for the contract he said i would get a call next day. I did get 2 calls from Telkom which when answered, i could not hear anything , line was dead. Realised its a national problem, HOWEVER received an email from Telkom telling em that I an unreachable...not the case....So i called the sales line on 10213, first time i held on the line for TWENTY FIVE minutes with no help....second time i helod on the line for HALF AN HOUR...not answered...that is absolutely pathetic customer service. SO to test the water i dialed again and selected NEW CUSTOMER SALE, and the call was answered after ONE RING....SO, to sum up...Telkom goes out its way to get the customer, but once you are a customer...they do not care about you and you mean nothing!!!</p>
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
The agent did call me on friday to confirm my order is in place and delivery will occur, HOWEVER the agent was not very informed as they had no idea when i will get delivery. THis is unacceptable. How do you tell a customer, YES we are sending your device, HOWEVER we not sure when......this can be expected from a small, unestablished company with no protocols in place....So yeah, still at a palce where i have no idea when and if i will get my order....
The agent did call me on friday to confirm my order is in place and delivery will occur, HOWEVER the agent was not very informed as they had no idea when i will get delivery. THis is unacceptable. How do you tell a customer, YES we are sending your device, HOWEVER we not sure when......this can be expected from a small, unestablished company with no protocols in place....So yeah, still at a palce where i have no idea when and if i will get my order....
Hi NAIDOOVJ,
Thank you for making contact with us.
Please be assured that we have sent your query to the sales Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi NAIDOOVJ,
Thank you for making contact with us.
Please be assured that we have sent your query to the sales Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Good day. I thank you for trying to call me. Unfotunately i was in a meeting and could not take your call. I have received your sms to contact Telkom via 10213, unfortunately holding on for an operator for 35 mins and still not being answered is unacceptable. I can be contacted now as i do not have any more meeetings for the day
Good day. I thank you for trying to call me. Unfotunately i was in a meeting and could not take your call. I have received your sms to contact Telkom via 10213, unfortunately holding on for an operator for 35 mins and still not being answered is unacceptable. I can be contacted now as i do not have any more meeetings for the day
TELKOM - I finally managed to get through to your 10213 number after being put on hold for 25 MINUTES. Spoke to an agent surnam Dlamini who could find NOTHING placed on order for me...nor pick up any contract that was loaded....AND THEN she gives me another number ********** to call to check if they can help....GUESS WHAT...that number does not EXIST!!!!. COME ON TELKOM...not even your own people know what is going on....this is a joke.....
TELKOM - I finally managed to get through to your 10213 number after being put on hold for 25 MINUTES. Spoke to an agent surnam Dlamini who could find NOTHING placed on order for me...nor pick up any contract that was loaded....AND THEN she gives me another number ********** to call to check if they can help....GUESS WHAT...that number does not EXIST!!!!. COME ON TELKOM...not even your own people know what is going on....this is a joke.....
AND no response from Telkom....YET Again.....I wonder how come Management has no care to try to improve their customer service department, that is if there is Maangement present at this area...which evidently is lacking.....
AND no response from Telkom....YET Again.....I wonder how come Management has no care to try to improve their customer service department, that is if there is Maangement present at this area...which evidently is lacking.....