Unacceptable cable faults and customer service
<p>good day please note.. since november 2016 there has been a issue, ive been holding on with consultants over and over with my call keep getting cut. this is not on, the number in question is a business line and this needs to have priority. a technician had came out to install a line as we have moved business premises and was told there was a cable fault, and they were going to sort it out. this was a month back.</p> <p> </p> <p>Someone also came about two days ago from open serve and tested the line. they then left without any confirmation on whats going on.</p> <p> </p> <p>we have been holding on with telkom business call centre and we are not being assisted in the way we should. I understand there is a cable fault, but for 1 month? this certainly is not our problem, and this needs to be sorted out immediately. i will be taking this to social media.</p> <p> </p> <p>If nothing can be done immediately. telkom should give its business customers a portable modem which a company will be able to access emails, internet etc. As we are loosing hundreds of thousands because of this.. Please FIX THIS IMMEDIATELY. </p> <p> </p> <p>The number in question is ********** 862</p> <p> ********** 052 is my cell no.</p> <p> </p> <p>Please telkom, keep me informed on whats going on,</p> <p> </p> <p>If this is not resolved, i will just close my line with telkom.</p> <p> </p> <p>Thank You.....</p>