Unacceptable business practice

How is it Telkom is still in business?<br> I requested my line be transferred on the 4 of January from my sold house to my new house, after trying to call the whole month of December to no avail, I visited the Menlyn store to have this done. I received a work order and everything and was also told that this whole process would not take longer than 14 days. It is now the 2nd of February and still nothing. I visited the Telkom store again today only to be told they are not sure why this had not be done and have escalated the request. Again asking how long this process could take I received a blank expression and a comment that it cannot take longer than a week.<br> <br> Why is it so difficult in a first world country to get the basic of services done?