1 reviews | Active since Jul 2016
Unacceptable bad service
<p>We have logged a call a week ago 53CWK040716 and it still has not been resolved.</p> <p>We have escalated the problem to the escalation centre and only after a week they told us they still don't know what the problem is.</p> <p>The call center is useless as well, because they can't resolve ANYTHING, they just read what they see on the system.</p> <p>We are not allowed to have the contact details of the technician to find out when he/she with bother to pitch up and see what the problem is.</p> <p>Where can I escalate this further?</p> <p>#TelkomZA, #badservice </p>
Dear Telkom,
After a week and half of no service, I vented to social media about my complaint, including Hello Peter.
I received feedback within 12 hours from all social media forums and our ADSL comples issue was resolved within 48 hours.
Your team responsible for social media is #excellent! Thank you!
Dear Telkom,
After a week and half of no service, I vented to social media about my complaint, including Hello Peter.
I received feedback within 12 hours from all social media forums and our ADSL comples issue was resolved within 48 hours.
Your team responsible for social media is #excellent! Thank you!