Unacceptable and useless service!

Telkom has a 72 working hours waiting period when logging a fault, which in turn means 8 working days. This is utterly ridiculous and pathetic! Each time you query you are just told to wait and nothing will be looked into or resolved until that time has passed! I loaded airtime to convert into minutes. They had no issues taking my money immediately, and confirmed as such, but failed to allocate the minutes. No one can assist me in allocating the minutes. This means that I am unable to make calls for more than a week and in the interim I am continuously just told to wait and my business suffers in the interim. This is unacceptable and useless service!