Unacceptable and Unprofessional service.

Unacceptable and unprofessional service. I app**** for a new mobile phone/contract with Telkom on Friday, 30 August 2019 with Huawei mate 20 lite. I Phoned on Monday 02 September 2019 at 09:45 pm to change phone to Huawei P30 lite . Agent Yashir called back at 11:40 am did acknowledge and said he changed the phone on the system and I did not have to do anything else. Received Huawei Mate 20 lite on Wednesday 04 Sept 2019. Called Telkom to escalate because I received the wrong phone. Agent answered and said would escalate. No response. Called Telkom 1023 again 05 Sept 2019 at 11:40 am. Still no response. On Monday, 09 Sept 2019 went to Telkom Mobile in Waterfront at 14:00. Called Telkom 10213 and got another ref number: ***. Said they will call back today. Then was advised to put in a cancellation request via Telkom app 10 September 2019. Did that. Case number: ***3 . Nobody called me back. Called again 12 September 2019 at 12:41 pm to escalate- ***. Phoned again on Monday, 16 September 2019 at 14:41 to follow up and escalate. Answered by Tony. It seems that the issue has not even been assigned yet. I GIVE UP. How can you be in business. I AM SO FRUSTRATED. It seems that when you want to get a new sale then you call back and resolved ASAP. After that YOU DON'T HAVE A CARE IN THE WORLD. All I want is for you to come and pick up this phone and give me my correct phone. How difficult is that.