UNACCEPTABLE AND *********** SERVICE FROM TELKOM

I would like to express my utter disappointment with the Telkom services we have experienced its ********* *********** and UNPROFESSIONAL!!We received an appointment date for the 13/10/2015 12:00 - 04:00PM at 04:00 no one arrived so we called into enquire they assured us that the technician would be there and it would be sorted but they are escalating the matter. We called in the next morning to enquire if the order was escalated and they advised us that a technician would come and sort the problem out. We waited and by 02:00 we called again this agent however advised us of something different that there was a technician in the area but there was some technical problem where he had to join cables. But the other technician should be there by 03:30 the day when the technician arrived we were informed that they cannot activate the line as they are contracted to Telkom and are not from Telkom and there is no one at exchange point to assist I called Telkom immediately the guy I spoke to found this information strange and Informed me that they have to contact the people at exchange to activate.