unacceptable and ***********

Dear Telkom I went to your PHOENIX PLAZA store yesterday to do a port I'm porting from STANDARD BANK TO TELKOM I went in around half past 9 I put the sim on around 1 yesterday only for me to get a telkom number - I went to the store and was told it takes up to 24 hours and if its not active today I must come in - I went in today only to be told they are off line 1 - didn't no a port takes so long 2- why did I get a telkom number on my new sim 3- 24 hours have past its almost 28 hours later and still unsuccessful. I went back in on Saturday to be told to call standard bank when I did on Monday I was informed that they didn't request a port This is 5th visit to your store - and the 5th time I followed the line ... This is unacceptable and *********** of your staff- its your service that's causing you to lose customers